Understand TSV Global Solutions' return and refund policy for freight and logistics services.
Cancellation requests must be submitted in writing. Cancellation charges may apply depending on the stage of service delivery.
Refunds are considered on a case-by-case basis for services not yet rendered. Services already in progress may not be eligible for full refund.
Approved refunds will be processed within 7-14 business days to the original payment method.
Government fees, customs duties, port charges, and third-party service charges are non-refundable once incurred.
For disputes or refund requests, please contact our customer service at cs@tsvglobal.com with your service reference number.
